Frequently Asked Questions

Here, we answer some of the most common questions our customers ask. Remember, we’re just a phone call away anytime you have a heating, air conditioning, or plumbing related question.

Why should I hire a licensed plumbing-heating-cooling contractor?

As professionals in our field, we must demonstrate competence as systems installers. With the issuance of a license, the depth of our technical knowledge and quality of our work is verified and sufficient to maintain the standards of codes.

When this kind of work is done improperly, issues frequently arise that need to be rectified. This can sometimes result in far greater costs in paying twice for the same work. Licensed professionals must perform work properly or risk being liable for accidents or damage caused by shoddy work.

While a bathroom remodel might seem at first to be a terrific DIY project, it’s a smarter approach to have a licensed contractor perform the work.

Which kind of pipe is better, copper or plastic?

Modern plastic piping within the last 10 years or so is very reliable and long lasting, however, most professionals will agree that copper is better.

What size water heater should we have in our home?

That depends on the size of your household and your average water usage. What must be determined is how much water might be required during peak hours, such as when everyone is getting up in the morning, showering and doing dishes, etc. This estimate is referred to as the FHR or first hours rating. You’ll find on the water heater label.

Do you have customer service?

Of course! Call to speak with one of our friendly and knowledgeable customer services representatives who are available to answer your questions at (860) 859-3533.

Emergency Services

If you ever experience a plumbing emergency and need immediate repair, we monitor & return calls after business hours. We have a technician on standby from October – March for plumbing and heating problems, so do not hesitate to call upon our team! We do not require a signed service contract.